Immediate steps

When a death occurs, what should be done in the first few moments?

Death at home

If the death occurs at home, the first thing to do is to call in a medical examiner: call 1733. He or she will then certify the death and issue a certificate (also known as a Model 3C). In the case of cremation, he or she will also have to sign and give you a specific cremation request document. Once this has been done, call us.

You will have the choice of having the deceased transferred to a mortuary or funeral home. It is also possible to keep your loved one at home under certain conditions. In order to provide you with assistance as quickly as possible, our team travels to you and is available day and night, every day of the year.

Before we arrive, please have your loved one’s identity card and death certificate ready so that we can start the administrative procedures as soon as possible. Please also remember to provide us with clothing so that we can carry out any introductory care.

Death in hospital

The deceased may remain in the hospital mortuary for a reasonable period of time. The rules and charges vary from one hospital to another. A transfer to the funeral home or home can of course be arranged by us. After your call, we will go to the clinic to collect the identity card and death certificate to prepare the declaration to the local authority. We invite you to give us an outfit so that we can carry out the funeral grooming of your loved one.

Death in a Residence

The nursing staff will contact a doctor who will draw up the medical death certificate (Model 3C). There are then several possible scenarios:

• The home may then contact an undertaker’s service directly so that the resident can be taken to a funeral parlour, which is what happens when they do not have a burial room. The residence will call the funeral service chosen by the resident or their family if this is specified in their monitoring and care file. If no arrangements have been made, it will contact the funeral director of its choice and inform you accordingly. Please note that you are not obliged to arrange the funeral with this funeral service; you can change by simply paying the funeral home fees.
• If the residence has a burial room, it will contact you and you can start the rest of the procedures with the funeral director of your choice.
• In all cases, we invite you to provide us with clothing so that we can proceed with the presentation of your loved one.